{"id":9264,"date":"2026-06-17T19:49:41","date_gmt":"2026-06-17T19:49:41","guid":{"rendered":"https:\/\/www.selfpay.ro\/?post_type=faq&p=9264"},"modified":"2026-06-17T19:49:41","modified_gmt":"2026-06-17T19:49:41","slug":"why-is-my-identity-verification-being-rejected","status":"publish","type":"faq","link":"https:\/\/www.selfpay.ro\/en\/?post_type=faq&p=9264","title":{"rendered":"Why is my identity verification being rejected?"},"content":{"rendered":"<p>Please check that the following conditions are met:<\/p>\n<ul>\n<li>The uploaded document is accepted (Romanian identity card, including the electronic version, or permanent residence permit);<\/li>\n<li>The document is valid and not expired;<\/li>\n<li>Taking a photo of the document from a screen is not accepted;<\/li>\n<li>Do not photograph a photo of the document;<\/li>\n<li>Place the document on a flat surface (do not hold it in your hand) and avoid having other objects in the frame;<\/li>\n<li>The video recording must capture only your face, within the indicated oval;<\/li>\n<li>Your face must be clearly visible: no mask, hat, or glasses.<\/li>\n<\/ul>\n<p>Following these steps helps ensure fast identity validation. Thank you!<\/p>\n","protected":false},"template":"","selfpay-faq-categories":[],"class_list":["post-9264","faq","type-faq","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.selfpay.ro\/en\/wp-json\/wp\/v2\/selfpay-faq\/9264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.selfpay.ro\/en\/wp-json\/wp\/v2\/selfpay-faq"}],"about":[{"href":"https:\/\/www.selfpay.ro\/en\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":0,"href":"https:\/\/www.selfpay.ro\/en\/wp-json\/wp\/v2\/selfpay-faq\/9264\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.selfpay.ro\/en\/wp-json\/wp\/v2\/media?parent=9264"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.selfpay.ro\/en\/wp-json\/wp\/v2\/selfpay-faq-categories?post=9264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}