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Faq

What type of document can I use to complete the identity verification process?

I’m trying to complete identity verification, but I get a message saying the document is already registered in another account.

Why is my identity verification being rejected?

I want to make a deposit at a Payment Station, but it won’t scan the QR code.

I transferred an amount and it shows as failed, but the money was withdrawn from my card.

I tried to make a deposit at a Payment Station, but I received a receipt saying “Transaction failed”.

I tried to make a deposit at a Payment Station but received a receipt saying “Transaction cancelled”.

I made a successful deposit/transfer, but I still haven’t received the money in the selected account.

I can’t add my card in the app. It says it’s already registered.

What limits exist in the app?

Can I increase the monthly transaction limit of 4,000 RON?

Can I add any type of card in the app?

I no longer have access to the email address I used to create my account. What can I do?

How can I change the phone number used to create my SelfPay NOW account?

Are transactions in SelfPay Now subject to fees?

Customer Support

FAQ Contact