Frequently Asked Questions

Stația de Plată 4 questions
SelfPay Now 21 questions
  • The Revolut card in the SelfPay Now App

    To add a Revolut card, you also have the option of virtual Visa and Mastercard. Generate a virtual card and then enroll it in the SelfPay Now app. 

    In the SelfPay Now app, you can add physical Revolut cards only if they have a Romania-based identifier. 

  • How can I transfer money between my cards?
    1. Open the SelfPay Now app and tap on “Transfer” -> “Between my cards”;
    2. Select the amount you want to transfer, the card you want to transfer from, and the card you want to transfer to;
    3. Tap “Transfer” and… that’s it! The money is on your card!

  • How can I transfer money to another person?
    1. Open the SelfPay Now app;
    2. Select “Transfer” and choose from your contacts who you want to send money to;
    3. Select the card you want to transfer from;
    4. Tap “Transfer” and… done!

  • How can you add funds to a card with a SelfPay receipt/voucher?

    If you have a SelfPay voucher/receipt and would like to turn it into money on your card, you have two options.

    Option 1 – Scan the receipt at a SelfPay Payment Station. The steps to do this are:

    1. Download the SelfPay Now app and register the card where you want to load money;
    2. Go to the nearest SelfPay Payment Station – https://selfpay.ro/localizare/;
    3. Select the SelfPay Now service on the Payment Station screen;
    4. Open the SelfPay Now app on your phone;
    5. Scan the QR code displayed on the Payment Station using the app;
    6. Then scan the SelfPay receipt, and the amount from the receipt will be deposited onto your card.

    Depending on the card you want to load the money onto and the issuing bank, there might be small delays in the deposit.

    Option 2 – Enter the numeric code from the SelfPay receipt you want to deposit into the SelfPay Now app. The steps are as follows:

    1. Open the SelfPay Now app;
    2. Make sure you’ve registered the card where you want to deposit the money;
    3. Select “Load” and choose “Load with voucher”;
    4. Enter the numeric code from the receipt;
    5. Confirm the load with the registered amount, and the money will be instantly on your card.

    The minimum value of the receipt you can scan is 10 RON.

    Again, depending on the card you want to load the money onto and the issuing bank, there may be small delays in the deposit.

  • Deposit cash directly at the SelfPay Payment Stations

    If you have cash and would like it to reach your card, the simplest option is to deposit it at a SelfPay Payment Station.

    The steps to follow are very simple:

    1. Download the SelfPay Now app and register the card where you want to load money;
    2. Go to the nearest SelfPay Payment Station – https://selfpay.ro/localizare/;
    3. Select the SelfPay Now service on the Payment Station screen;
    4. Open the SelfPay Now app on your phone;
    5. Scan the QR code displayed on the Payment Station using the app;
    6. Then insert the cash into the slot to receive it instantly on your card.

    Depending on the card you want to deposit money to and the issuing bank, there may be small delays in the deposit.

  • How can I create an account?

    It’s simple! All you need to do is download the SelfPay Now mobile app from the AppStore or Google Play and register with your email address or your Facebook, Google, or Apple account. 

    PlayStore link: SelfPay Now – Apps on Google Play 

    App Store link: https://apps.apple.com/hn/app/selfpay-now/id1573113657?l=en 

    Huawei link: https://appgallery.huawei.com/app/C109685829 

    You will receive a validation code at the email address you used to register, enter the code in the app and follow the steps. 

    To ensure that your data is protected as best as possible, we need additional security elements, and your phone number is one of them. 

    You can use a phone number from: Moldova, Hungary, Italy, Spain, France, Germany, Austria, the United Kingdom, Ireland, the Netherlands, Belgium, Greece, Sweden, or the United States of America. 

    Current legislation requires a physical address, an additional security measure to protect your financial data. The address should not contain diacritics. 

  • How can I add a card to the app?
    • The easiest way is to press the “Add card” button on the main screen of the app;
    • you can also do this from the “Cards” menu;
    • or from the card selector in any service section.

    After validation, your card will be visible in the app, and you will be able to make transactions with it. The card data does not transit the SelfPay network and is not stored on the SelfPay platform. It is processed by PCI-DSS accredited providers and securely stored, encrypted by them.

  • What type of cards can I use in the SelfPay Now app?

    In the app, you can only use VISA or Mastercard cards issued by financial institutions in Romania. Also, make sure they are valid.

  • What are the transaction limits?

    As the name suggests, these are the limits within which you can make transactions through the SelfPay Now app. Your account is activated at the moment of your first transaction made through SelfPay Now.

    In SelfPay Now, there are several types of transaction limits:

    For loading personal cards, there is a monthly limit of 8000 RON per account. This limit is composed of 4000 RON from cash-to-card deposits and 4000 RON from card-to-card transfers.

    Please note that if multiple cards are registered in the app, the limit is 8000 RON per user account per month, not per card (4000 RON for deposits + 4000 RON for transfers).

    Also, the daily limit on a VISA card is 2400 RON/day.

    The limit resets 30 days after the first successful transaction. You can check the limits and the reset date directly in the app menu, under the “Transaction Limits” section.

    We know it sounds complicated, so in the app, in the transaction limits screen, we display each limit individually, detailed per card with all the necessary information.

  • How many cards can I have within the app?

    According to the “Terms and Conditions of Use for the SelfPay Now mobile app”, you can have a maximum of 3 active cards in the app. Cards that were previously deleted or expired do not count toward this limit. 

  • What is a main card?

    When you have multiple cards registered in the SelfPay Now app, one of them will need to be set as the main card. All transfers will be directed to this card.

  • Can I add the same card on two different accounts?

    You cannot add the same card to different accounts. According to the terms and conditions of the app, a card can only be added to one SelfPay Now account.

  • Where is my card data stored?

    SelfPay only stores basic information about the cards: the issuing bank and the expiration date. The banking card data does not pass through the SelfPay network and is not stored on the SelfPay platform. It is processed by PCI-DSS accredited providers and securely stored in an encrypted manner by them.

  • I deleted a card. Why do I still see it in the transaction history?

    A deleted card can no longer be used for transactions and does not count towards your active card limit in the app. However, it remains in the transaction history so you can still access all the information associated with your account. 

  • Why was my transaction declined?

    Transactions initiated through SelfPay Now can be declined for various reasons. The most common ones are:

    • The amount exceeds your account’s transaction limit
    • The amount exceeds the transaction limit of the card you were using for the transaction
    • The amount exceeds the daily transaction limit imposed by VISA cards
    • The amount you wanted to transfer is not available on the card you were trying to make the transfer from
  • Transfer and deposit fees in the SelfPay Now app

    For Cash2Card transfers (whether it’s a cash deposit or a SelfPay voucher deposit), the fee is 1.5% of the deposited amount, but no less than 5 RON per transaction.

    For transfers between personal cards or P2P, no fees are applied, making them free of charge.

     

  • How long does it take for the money from a cash deposit to reach my card?

    The money will be credited to your card immediately.

    However, depending on the issuing bank and the type of card you have, delays may occur ranging from 30 minutes to 48 hours.

  • I no longer have access to the email address I registered with. What can I do?

    You can change your email address directly in the app to one you currently have access to. All you need to do is:

    • Open the SelfPay Now app;
    • Go to your profile;
    • Select ‘Edit Profile’;
    • Change the email address to the one you want.
  • How can I delete my account?

    Although we would be sorry to see you leave our app, here are the steps to delete your account:

    • Log in to the app;
    • Go to the ‘Menu’ tab;
    • Select ‘My Account’;
    • Tap the ‘Delete Account’ button;
    • Confirm the account deletion, which means all your data and settings will be erased.

    Your account will be automatically closed 30 days after the request, during which period you can change your mind and recover your account at any moment.

    Please note that once your account is closed, it cannot be recovered. If you wish to use SelfPay services again, you will need to create a new user account.

  • How can I top up a card?

    There are two ways to add money to your cards using the SelfPay Now app:

    • Deposit cash directly at the SelfPay Payment Stations;
    • Top up using a SelfPay change receipt/voucher.

     

  • What are the benefits of using the ‘Scan & Pay’ feature in the SelfPay Now app?

    By linking your SelfPay Now account to the Payment Station, you can enjoy: 

    • A reduced commission fee for certain services; 
    • The ability to view the transaction in your app history; 
    • A digital receipt and the option to download it (*coming soon). 
Transactions 8 questions
Service Hub – Bills 6 questions
Service Hub – Taxes 6 questions
Know Your Customer 4 questions
No questions matching current filter
Customer Support