All information contained on this site is considered information of a general nature.
The SelfPay website is the property of SelfPay SA, designed to present its payment terminal system and the services that can be accessed through it. A second purpose of the site is to allow customers/users to send questions, complaints, or inquiries regarding the payment system via payment terminals and to receive information/newsletters/etc. regarding any promotions.
The SelfPay website, its design, look & feel, know-how, the databases accessible through it, and everything it contains—including, without limitation, all texts and images as well as the payment terminal system—are the property of SelfPay SA, a Romanian legal entity registered with the Bucharest Trade Registry under no. J40/9919/2009, unique registration code 26067497, VAT attribute RO.
Contact address: Bd. Dacia no. 153–155, floors 5–7, District 2, Bucharest. Phone: +40 21 529 7101. Bank details: RO25 RZBR 0000 0600 1209 7104, Raiffeisen Bank.
Everything presented on this site applies only to the site owner and is its exclusive property. The owner holds all intellectual property rights (including database rights) over the trademarks, service marks, logos, and all other materials presented on this site. In these General Terms and Conditions of Use, the notion of “mark” refers to the fact that the name “SelfPay” and its derivatives, regardless of the way they are represented and stylized, all associated logos and symbols, and combinations thereof with any word or graphic symbol used by this application are registered trademarks of the site owner.
Reproducing, distributing, or publishing in any form the content of the materials presented on this site by any person is prohibited without the prior written consent of the owner.
By accessing the site, you agree to these terms and conditions. Access to the site is subject to these terms of use and all applicable laws and regulations. By accessing the site, you accept these conditions without limitations or clarifications.
The owner makes every effort to provide up-to-date and accurate information and to present all information on this site as clearly as possible; however, the owner does not guarantee that certain pages are error-free. The owner is not and will not be legally liable for any erroneous presentation of the information provided, and states that it will take all steps to correct any errors.
The owner also offers no warranty and assumes no responsibility regarding the accuracy or completeness of any of the pages to which there are links. The site owner cannot be held liable for any kind of damages, direct or indirect, caused by accessing or using the information provided on the website or on any other page referred to by the main page.
The site owner defines “denial of service” as the fraudulent attempt to make unavailable or block access to information/page/link/etc. by overloading the computing resources that support the service with multiple requests sent to the service in a very short time.
If access to certain pages must be authorized and the customer/user accesses that service without authorization or breaches any security barriers, such operations are called “cracking or hacking.”
Any use of the site or of information found on its various pages for purposes other than those expressly permitted by this document or by applicable law is prohibited. Requests to use the content for purposes other than those expressly permitted by this document may be sent to marketing@selfpay.ro.
If you believe that certain elements/information/etc. on the SelfPay application infringe your intellectual property rights, please send an email to marketing@selfpay.ro clearly specifying the infringed rights so that the administrators of the owning company can act in accordance with legal provisions.
If you believe that certain elements/information/etc. on the SelfPay website infringe your right to privacy or personal rights, please send an email to dpo@selfpay.ro specifying the rights you consider to be infringed, so that the responsible persons can act in accordance with legal provisions.
Customers/Users can use the site to obtain information about the network of payment terminals and about which payment services are available at each terminal.
Another functionality of the site is to allow users/customers of the payment terminal system to submit proposals, questions, or complaints regarding the nature and quality of the services, as well as to receive information/newsletters/promotions/etc.
The site owner is not liable for the continuous operation of the site nor for its compatibility with different electronic devices/terminals (portable or otherwise). The site owner is also not liable for the site being used by any person/customer/user through fraudulent and/or abusive means and methods.
The Customer/User understands that the site is available via the Internet—a network not under the direct or indirect control of the site owner. Nevertheless, the owning company states that it will make efforts to maintain the security of information and will take appropriate technical and organizational measures to ensure data security and the availability of functionalities.
The Customer/User acknowledges the obligation to continually check the security policies of the browser used and the device used to access the site to avoid the installation/transmission of viruses of any kind or any external attacks such as cracking or hacking.
The Customer/User declares and warrants that they have the legal right to access the site and use its services. The Customer/User declares and understands that, for justified and/or technical reasons, the site owner may decide to suspend its functionalities for various periods.
The Customer/User is obligated not to use or allow any other person to use the SelfPay site for any purpose that is illegal, immoral, or that may harm persons.
The Customer/User is obligated to use the site’s functionalities only in accordance with legal provisions and is directly responsible for the consequences and errors of their actions, regardless of the effects produced (material, moral, etc.). The Customer/User is responsible regardless of the form of fault—intent or negligence (carelessness or imprudence).
The Customer/User undertakes and declares that:
a. they will not modify, copy, transmit, display, publish, reproduce, license, create derivative products from, transfer, or sell any information or services obtained from or through the SelfPay site;
b. they will not engage in (and will not permit) cracking or hacking activities.
The Customer/User acknowledges the existence of civil or criminal legal provisions and will bear the consequences when attempting cracking or hacking activities.
The Customer/User agrees to hold the owner of the SelfPay site harmless for any damage suffered, of any kind (material or moral), as a result of using the information presented through the site, if such use was carried out in breach or in disregard by the customer/user of these terms and conditions or any applicable legal provision.
The Customer/User agrees to hold the site owner harmless when its services cannot be provided due to causes not attributable to it, lack of Internet connectivity, and, in general, events beyond the owner’s control. This also applies where the owner decides to interrupt the site’s functionality for financial–fiscal reasons or to comply with certain legal provisions.
The Customer/User has taken note of the conditions and methods for resolving disputes/complaints, which are the subject of a separate document on the dedicated page of the site. The customer/user can also access the document via this link.
The Customer/User agrees that the liability of the site owner, in the case of any act or fact arising in any way from or in connection with the site’s services/information, is limited, for each event or chain of acts/facts/events, to the amount of EUR 50 or the equivalent in lei, and only if liability has been established by a court judgment.
Given the site’s functionality, which involves the Customer/User sending recommendations/complaints/questions/etc. to the site owner, the customer or user understands and agrees to provide their identification data when submitting the recommendation/complaint/question/etc., namely: first and last name, phone number, email.
The site owner requests personal data in order to correctly identify the matters raised by the customer/user and to provide the correct answer, and will archive them in a computerized database to be used as follows:
a. to record/archive complaints/recommendations regarding the use of the application, personal data requested being: first and last name, phone number, email address. The same personal data are requested to prevent or detect certain offenses or fraud;
b. to carry out marketing activities via electronic means (email, SMS), which may take the form of newsletters and/or periodic alerts, and push notifications made by the site owner or the authorized marketing agency.
Personal data are disclosed only to authorized persons, according to the technical and organizational procedures assumed and established by the site owner, which are appropriate and necessary to maintain the confidentiality of personal data and to protect them against accidental or unlawful destruction, loss, disclosure, or unauthorized access, in accordance with the law.
The site owner is a Romanian legal entity with the obligation, under Law 677/2001 and EU Regulation 679/2016 (GDPR), to manage, in safe conditions and only for the specified purposes, the personal data provided by the user. In accordance with the Civil Code provisions on the statute of limitations, the personal data collected are archived/kept by the owner of the application for a period of 3 years.
By transmitting personal data, the Customer/User of the site declares and unconditionally accepts that their personal data become part of and are archived in the owner’s database, thereby expressing an explicit and unambiguous agreement for their personal data to be stored, used, and processed in accordance with the purposes mentioned above.
By transmitting personal data and by checking the section “I wish to receive newsletters/notifications regarding SelfPay promotions and special offers and those of partners,” the Customer/User explicitly consents to the processing of personal data and to being included in the database for the purposes stated above.
By checking the box “I agree to the processing of personal data,” the Customer/User also explicitly consents that the site owner may provide/transmit the personal data for the purposes stated above to companies with which it has partnership relations, under a confidentiality undertaking ensuring that such data are protected against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access and that the transmission is carried out in accordance with applicable law. Data transfers to partners must pursue the same purpose for which the personal data were collected.
Under national and European legal provisions, the Customer/User benefits from the following rights: right to information, right of access, right to rectification, right to erasure, right to restriction, right to portability, right to object, and the right not to be subject to automated profiling. The customer/user also has the right to address the courts in case of infringement of guaranteed rights.
The Customer/User declares that, upon reading the “General Terms and Conditions” and checking the boxes on the site, they have taken note of their rights and know that these are guaranteed.
The Customer/User has the right to object at any time, free of charge and without any justification, to the processing of personal data for marketing purposes and to request exclusion from the owners’/operators’ database.
The Customer/User has the right to send, once a year, a written and dated request to the owner of the application at the address mentioned in section 1.3 and/or to dpo@selfpay.ro, requesting information to confirm whether or not their personal data are being processed.
The Customer/User has the right to send a written and dated request to the address mentioned in section 1.3 of these “General Terms and Conditions” in order to lawfully exercise their guaranteed right of intervention, regarding:
a. rectification, updating, blocking, or deletion of data whose processing does not comply with the provisions of Law 677/2001 and EU Regulation 679/2016, especially when the data are incomplete or inaccurate;
b. anonymization of personal data;
c. notification of third parties to whom the data have been presented/disclosed, provided that such notification does not involve a disproportionate effort compared to the legitimate interest that could be harmed;
d. cessation of the processing of their personal data insofar as this is possible given the purpose of the processing. The site owner, in its capacity as controller, must immediately cease processing if the purpose for which the data were collected has ended.
The Customer/User declares that, upon reading the site’s terms of use, they are aware that the owner may provide their personal data to institutions within the Public Prosecutor’s Office, the police, courts, and other competent state bodies on the basis and within the limits of legal provisions and following expressly formulated requests.
The Customer/User has the right to ask questions and receive answers; the information received may be either positive or negative and will refer to how to use SelfPay services and, where applicable, their characteristics and functionalities.
The Customer/User undertakes to observe the following rules:
a. to ask questions only regarding the payment terminal system, the services provided by it, and the functionalities offered by the site;
b. to use only the Romanian language. Words and/or phrases that are offensive are not permitted regardless of purpose, context, or message; the site owner has the right to remove any question that causes reputational or other damage;
c. not to disclose, in questions to be published on the site, personal data belonging to themselves or to any other person;
d. not to formulate questions or submit information/insults/etc. for the purpose of promoting similar services of other payment terminal systems or different sites; the owner has the right to delete/remove such interventions.
Neither party shall be liable for failure to perform its contractual obligations if such failure, on time and/or properly, in whole or in part, is due to a force majeure event or a fortuitous event. Force majeure is an unforeseeable event, beyond the parties’ control, which cannot be avoided.
If, within 15 (fifteen) days from its occurrence, the event does not cease, each party shall have the right to notify the other party of the termination of the Contract by operation of law, without either being entitled to claim damages from the other.
The Customer/User understands that cases of fortuitous event are not limited to certain unfavorable weather conditions, the action or inaction of the government, third parties, or competent authorities, for which the site owner is not responsible.
The contractual relations/collaboration/partnership between the user and the application owner are governed by Romanian law. Any disputes arising between the two parties, if the dispute cannot be resolved amicably or, if that is not possible, shall be settled by the competent Romanian courts in Bucharest, at the site owner’s registered office, with first-instance competence assigned to the Sector 2 Court and, as applicable, the Bucharest Tribunal.
The site owner reserves the right to amend this “General Terms and Conditions” document from time to time without personal notice and without the express consent of the Customer/User being required. All changes will be presented/displayed on the dedicated page.
The Customer/User declares that they have read and accepted this document—“General Terms and Conditions.” Use/access of the site implies full acceptance of these terms and conditions.
The Customer/User may send questions or comments regarding this “General Terms and Conditions” document to: marketing@selfpay.ro